Terms and Conditions

1. Definitions

• "Service": the Tap2Order platform, including all web applications (admin panel, digital menu, reservation portal, takeaway portal, KDS, landing page) and related APIs.
• "Provider": Manuel Saraceni, sole proprietor and operator of the Tap2Order platform, VAT Number 02206920676, with legal address at Viale Europa 55, 64100 Teramo (TE).
• "B2B Customer": the restaurant owner, entrepreneur, or business operator who subscribes to the Tap2Order service.
• "End User": the consumer who uses the digital menu, places orders, makes reservations, places takeaway orders, or registers for the restaurant's service.

2. Acceptance of terms

Use of the Service implies full acceptance of these Terms and Conditions and thePrivacy Policy. If you do not accept these conditions, you are not permitted to use the Service.

3. Service Description

Tap2Order provides a SaaS (Software as a Service) platform for restaurants that includes:

• Digital menu management with QR code
• Table ordering system via smartphone
• Cash register and payment management (cash, card, digital)
• Kitchen display (KDS) and order ticket management
• Online table reservations
• Takeaway order management
• Inventory and HACCP batch traceability
• Electronic invoicing and delivery notes
• CRM and customer management
• Analytics and reporting
• Employee and shift management

4. Registration and account

4.1 Restaurant account (B2B)

The B2B Customer receives login credentials for the admin panel. They are responsible for safeguarding their credentials and all activities performed through their account. They must promptly report any unauthorized access.

4.2 End User account

The End User may voluntarily register for the restaurant's CRM service. Registration requires explicit consent to the processing of personal data. Marketing consent is optional and separate.

5. Obligations of the B2B Customer

The B2B Customer commits to:

• Using the Service in compliance with applicable regulations, including Italian tax law
• Correctly configuring the restaurant information (business name, VAT number, address)
• Ensuring that the published menu is accurate and up-to-date
• Ensuring HACCP compliance and correct allergen information
• Processing personal data of customers in compliance with GDPR, as a joint data controller
• Not using the Service for unlawful, fraudulent, or public order-violating activities

6. Obligations of the End User

The End User commits to:

• Providing truthful data at the time of registration, reservation, or ordering
• Not using the Service in an abusive or fraudulent manner
• Not attempting to compromise the security of the platform

7. Pricing and payments

7.1 B2B Subscription

Service pricing is communicated to the B2B Customer via personalized quote. Subscription can be monthly or annual, as specified in the individual contract.

7.2 Consumer digital payments

Digital payments made by End Users are processed through Stripe, PCI-DSS certified. The Provider does not store credit card data. Any payment disputes are handled according to Stripe's procedures.

8. CRM Service

• Registered customer data is processed in compliance with GDPR
• The restaurant reserves the right to modify CRM service features with reasonable notice
• Marketing consent may be revoked at any time

9. Intellectual property

All intellectual property rights relating to the Tap2Order platform (source code, graphic interface, trademarks, logos, documentation) are and remain the exclusive property of the Provider.

Content uploaded by the B2B Customer (menu, images, descriptions) remains the property of the Customer, who grants the Provider a limited license for display and operation of the Service.

10. Service availability

The Provider commits to ensuring maximum Service availability (target SLA: 99.5%). However, it does not guarantee uninterrupted operation and reserves the right to perform scheduled maintenance with reasonable notice.

The Provider is not responsible for interruptions due to force majeure, third-party provider failures (hosting, DNS, payment processor), or user connectivity issues.

11. Limitation of liability

• The Service is provided "as-is". The Provider makes no implied warranties of merchantability or fitness for a particular purpose.
• The Provider is not liable for loss of profits, indirect, incidental, or consequential damages arising from use or inability to use the Service.
• The Provider's overall liability to the B2B Customer is limited to the subscription amount paid in the last 12 months.
• The Provider is not responsible for the accuracy of content published by the B2B Customer (menu prices, allergen information, dish availability).

12. Termination and cancellation

12.1 B2B Customer termination

The B2B Customer may terminate the service with written notice of 30 days, unless a different term has been agreed in writing in the contract. Upon contract termination, data will be retained for 30 days in standby mode, after which it will be permanently deleted.

12.2 End User termination

The End User may request deletion of their data at any time through:

• The "Right to be forgotten" feature in their CRM profile
• Email to [email protected]

12.3 Service suspension

The Provider reserves the right to suspend the B2B Customer's account in case of:

• Non-payment of subscription
• Violation of these Terms
• Abusive or fraudulent use of the Service

13. Modifications to terms

The Provider may modify these Terms at any time. Modifications will be communicated with at least 15 days notice via email or notification in the admin panel. Continued use of the Service after the effective date constitutes acceptance of the modifications.

14. Applicable law and jurisdiction

These Terms are governed by Italian law. For any dispute arising from or connected to these Terms, the Court of Teramo (TE), Italy shall have exclusive jurisdiction.

For disputes with End Users who are consumers, the consumer court applies under Art. 33 of the Consumer Code (D.Lgs. 206/2005).

15. Alternative dispute resolution

Pursuant to EU Reg. 524/2013, the End User consumer may use the European Union's ODR (Online Dispute Resolution) platform available at: https://ec.europa.eu/consumers/odr

16. Contacts

For any questions regarding these Terms:

• Email: [email protected]
• PEC: [email protected]

17. YouTube API Services

Tap2Order uses YouTube API Services only from its marketing dashboard (tap2order.cloud/marketing), an internal tool reserved for its own staff, to publish its own videos on its own YouTube channel. The services offered to restaurants do not use YouTube APIs.

• By using the dashboard, users agree to be bound by the YouTube Terms of Service, in addition to these Terms.
• Data that comes from YouTube is handled under our Privacy Policy (section 12) and the Google Privacy Policy.
• The access given to Tap2Order can be revoked at any time from the permissions page of the Google account, security.google.com/settings/security/permissions.